All of the Supported Infrastructure, is underpinned by our Service Offerings. These key areas comprehensively cover all of our Supported Infrastructure, ensuring your IT Services are completely covered. These key area Service Offerings include:
Vendor LiaisonCoordinating and executing tasks with vendors, to resolve issues. E.G. Microsoft, Lenovo, Dell etc.
TroubleshootingDiagnosing and resolving issues with systems that aren’t functioning as expected.
MaintenancePerforming scheduled or proactive work. e.g. server patching, backup checking, desktop firmware update.
DocumentationCreating, researching or performing discovery for documentation. e.g. IT Glue, As Built, Pre-Sales.
Add / Move / ChangesMaking changes to existing setups or installations. e.g. new user, permissions, licensing.
Account ManagementScheduled regular meetings and IT strategy.
ConfigurationSetting up new systems or devices. e.g. desktops, virtual servers, printers.
E-WasteProvide an E-Waste server to collect, process and provide Certificate of Destruction.